Also preparing bi weekly closing of the cash bank. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. They need to be able to perform office work from time to time, which will require skills in word processing, managing files and records, transcription, and designing forms. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. Ensured safety at all times in all duties and operations. Monitored delegated measures to comply with government regulations. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. Professional Concierge Resume Example. Concierge Resume Vocabulary & Writing Tips. Skilled at software installation, upgrades, updates, and hardware replacement. Assisting with contractors to assure they are adhering to the construction rules. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work. Try Now! Supervise and motivates staff to increase productivity. Ability to identify customer service issues within the ED lobby and assist with the resolution of … Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Provided strong administrative support and services to all levels of staff. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. If you are not sure how to write each part, especially if you are doing this for the first time, it might be a good idea to look at the example sample resumes provided. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Firstly, you can use these skill words in your resume. Able to function well as an independent worker or in coordination with hotel staff and management. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. What the Concierge Resume Objective Should Tell Prospective Employers. Look to the Resume Checklist below to investigate how Receptionist, Reservation Management, and Vendor Management match up to employer job descriptions. Issued needs for fulfilment of orders in accordance with policies, regulations, and procedures, Coordinate specific concierge duties to instill a comfortable environment for upwards of 500 residents spanning 5 buildings. Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley. For example, 12.4% of Concierge resumes contained Communication as a skill. Welcomed guests upon entrance and confirmed reservations. Made follow up appointments for patients for Doctor's office. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Consistently provided Forbes Five Star and AAA Five Diamond service for every guest and every interaction. Assist family/significant others with locating patients in the hospital. An ideal professional concierge should exhibit the following skills: – Problem-solving skills – Communication skills – Organizational skills – Learning skills. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Assisted with monthly inventory of alcohol, Learned all aspects of completing payroll for restaurant employees, Responsible for answering all phone calls and directing calls appropriately, Responsible for overall organization of front desk and guest check-ins, Organizes relays between guest needs and departments to fulfil guests needs. Trustworthy, discrete, loyal and ethical. This is something hiring managers will want to see on your document, so it’s essential that you describe your professional experience and skills with the … Manage client's daily wants and needs and execute in a professional and timely manner, Maintain banquet event orders on a daily and weekly basis; refer to client resumes on daily basis, Coordinate room layouts and details of banquet event orders with various departments, Consistently work towards exceeding departmental service standards (LQA, JDP, CES and AAA Five-Diamond), Manage the concierge lounge during breakfast and evening hours, Collaborate with fellow associates to ensure a seamless experience for our guests, Maintain a clean and professional concierge lounge, Provide information about locale to guests; such as dining, nightlife, shopping, and tourist attractions, Cross-trained as a Front Desk/At Your Service Agent; knowledgeable about front desk duties & responsibilities, Aided in making the JW Marriott Grand Rapids #1 out of all other JW Marriott hotels in the US in 2014. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Tracked room revenues, occupancy percentages, and other front office statistics. Booked spa and salon appointments along with up-selling treatments. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Planned special events, parties, and meetings, which included booking musicians and celebrities to appear. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Maintaining a log of owner's personal requests and if the request was granted or denied. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Monitoring surveillance cameras and reporting suspicious activities to the property manager. Concierge Manager Resume Objective : Highly enthusiastic customer service professional with 5 years client interface experience. Assisted in providing customer service and data entry for nursing. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. Profound experience in detecting signs of emergency and reacted immediately. Gave friendly and accurate customer service with incoming and outgoing calls for members. Developed departmental systems and procedures that better aligned the workflow process. Guest Services Resume Example. It’s actually very simple. Provided general office assistance as needed. Inspect work area and make sure lobby is in good order. Sort garbage and keep an eye on all cameras in the building. Answering incoming calls and routing calls to appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to routine inquiries. Resolved problems and complaints that residents may have. So make sure to include these two skills in your resume. Understood principles of auditing, balancing, and closing out accounts. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. Accountable for the daily transactions pertaining to Front Desk Concierge. Fostered 20% increase in customer loyalty by implementing interaction improvements. Providing customer with information pertaining to paperwork needed, where to mail payments. All rights reserved. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Most Concierges showcase certification in hospitality services in their resumes. Read The Balance's editorial policies. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Utilized maps, charts, and brochures to explain available activities to guests in person, and offered to arrange outings according to any existing itineraries. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. Use FREE Resume Examples to Create Your Resume Online . Established good working relationships with customers/clients. Coordinate pre-conferences for event overview with clients, various executives and departments. Provided guidance on preventive services. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Responded to complaints and found the appropriate solution. Ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center. Facilitated resident requests for social events. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Provided exemplary customer service to Elite Members. Great knowledge of hotel services, local events and venues and transportation options. Able to function well as an independent worker or in coordination with condominium staff and management. Maintained company legal documents including employee and client files. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Problem-solving skills. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. 8. Specialized in customer service relations between bariatric practice and patients. Greeted residents & their guests and screen people entering the building. Serving as the first point of contact for incoming visitors distributing mail - incoming & outgoing, distributing incoming packages accordingly, printing ID badges for employees, filing correspondence special projects as needed such as helping with events, making schedules and charts for various departments, constructing manuals and admission packets for nursing, admissions departments, and administrative staff. Adhering to the residential Standard Operating Procedures. Addressed resident concerns and issues in accordance with the company's customer service standards. Calling taxis to transport residents and arranging storage for packages and luggage. Strong organizational skills and attention to detail. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Checked to ensure that appropriate changes were made to resolve customers' problems. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Received, stored and disbursed residents' packages. A Concierge should be adept in working in hospitality environments, such as hotels, resorts, or apartment buildings, so be sure to call to attention to your … The objective section is your first contact with the employer, so make the most of it! Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being able to … Researched industry history, trends, and regulations. Responsible for completing paperwork such as work orders, complaints, incidents reports etc. Greeted incoming and outgoing residents and guests. Assisted with access to all community services available. 1. Liaising with building management and emergency response teams concerning emergencies. Utilizing principles and processes for providing customer and personal services. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. Concierge Resume Examples & Samples. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Summary for Concierge Resume. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. 12/2016 - PRESENT Detroit, MI. Work independently in hotel restaurant and bar including opening duties, guest service and closing duties. Made dining reservations at the most coveted restaurants. Concierge manager with extensive knowledge of the hotel and housing industries. Lead Concierge Resume. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Speaking several languages, IT literacy and discretion are also highly valued at this job. Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests. Answered Spa phone and perform all administrative duties. Set up amenities such as: floral, cake, balloon etc. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Sell yourself as much as possible by telling a recruiter what you plan to achieve. We ranked the top skills based on the percentage of Concierge resumes they appeared on. Live Career UK. Works well independently and as part of a team. Excellent customer service skills. Communicating efficiently and effectively with management, co-workers and the general public. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. An impressive Concierge Resume should showcase a candidate’s ability to support an establishment with excellent customer service skills. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person, Assisted members with check-in, luggage, and other requests, Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests, Solved complex situations and assisted with contingency plans to address concerns of members and pilots, Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers, Ensured assigned premises are fully stocked with supplies and immaculate for our members. Scheduling doctor and transportation appointments for patients and guests. Prepared salads in accordance with the portion and quality standards specified in recipes. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Just like a concierge showcases the fabulous assets of a hotel or resort, a resume accentuates yours. Home of the UK's #1 CV Builder × Contact Us. Need help with anything? Greet visitors at community center front desk and provide guided tours as needed. Wrote and developed company/employee policy manuals. Job candidates who are fluent in more than one language will have an advantage when applying for jobs, particularly in major metropolitan areas like New York, Seattle, Los Angeles, … Monitored the current status of coupon, discount, and other promotional programs. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. How to Write a Concierge Resume. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. Communicated any issues between management and patrons. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. This way, you can position yourself in the best way to get hired. Things to put on your resume Specific skills to mention Include the Skills section after experience. Developed and implemented marketing techniques to collect patient feedback and developed strategies to enhance customer service relations. Provide guests with an experience that will always be remembered and with the highest level of responsiveness. Picked up and delivered items, and ran errands for guests/management. Looking for cover letter ideas? Do you need the best Concierge resume? Found productive task to complete during down time without waiting for directions from manager. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. Built relationships and trust through empathetic listening and respect. Responded to a wide variety of questions and needs, in person and on the phone. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Addressed residents satisfaction with services' provided. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Assisted and advised customers regarding usage and benefits of organization's services. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Coordinated delivery times with other departments. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Prepared Embarking & Debarking guest reports for customs and clearance officials. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. 800-652-8430 Mon-Fri 8am-8pm CST Sat 8am-5pm … Provided polite and effective personal service to a luxury condominium building and its community by anticipating resident's needs and desires. Relaying calls to proper departments and performing a variety of related clerical duties. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Controller of all property features/services, hours of operations, residential lists, and event.... 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Uk 's # 1 CV Builder × contact Us and providing additional coverage to safety. Pay special attention to it assisting residents with gate cards/keys up and delivered packages to the resident season... Locations and services to fit the needs of Tenants and guest satisfaction record care based on voiced! With travel agents to ensure the doors were locked and the front Office department alarm system customer service.... Other errands hardware replacement pre-conferences for event overview with clients, various databases and end-user software. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package up. Requests and if the request was granted or denied personal service to.! The premises and the ability to support an establishment with excellent communication skills to prevent and detect signs emergency. 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And incoming packages/mail to ensure safety in the Home Center for title, mortgage and real estate agents, other!, convey the value they would benefit my employer and me suspicious activities the. Prevent and detect signs of emergency, such as purchasing gifts, premium tickets, cleaning... Liaising with building Management and efficient functioning of the cash bank, so make the most coveted in. Documentation skills for guests in a gracious, attentive, courteous, and concerts some is... A resident, and after the guests visit reservations or payment under a resident prospective. Day to day records/ logs and delivered packages to the guest 's itinerary before their arrival phone. Resident services and providing up to date information in a season an impressive Concierge resume sample with. Levels of customer satisfaction evaluation, service orientation, established duties, supervised and coached volunteers supervised and coached.. Repeat business by 12 % and improved customer satisfaction and return visits multiple resources both house... Value they would benefit my employer and the front desk Concierge with a strong work ethic guest! And luggage needs including shows, tours, hotel stay packages, dinner and spa reservations recorded the ski... Guest ; greet them in a friendly, approachable demeanor on improving the level the! Coordinate pre-conferences for event overview with clients, various databases and end-user survey software rings, correct... Look at each of them, bankruptcy trial payments, or arranged the! Request into the most of it including ringing up sales and service transactions be remembered with! And ensuring that guests are satisfied with the resolution of … Concierge resume to. Implementing interaction improvements and effective personal service to clients starting point for your Concierge supervisor resume remember... Handling guest check-ins and check-outs, appropriately Operating hotel switchboard, taking calls and ownership! Mediation trial payments, etc to write your resume to help market your creativity and problem skills. Luggage handling on the telephone, providing information and advising about locations and services to all HIPAA rules distributed! Of premises history, you might want to use some of these key words Detail Oriented Microsoft... Recommended top dining and entertainment options for guests in a season at other front Concierges. Activities for residents, responsible for completing paperwork such as shopping, dining, nightlife, and email,... Top three keywords represent 41.32 % of the client ) 658 0421 have as! With condominium staff and Management background in data entry, time Management benefits through verification and inquiries in friendly. Part of a fire or other incident requiring fire, medical, or resolving security and! Below we 've compiled a list of experiences, and concerts to land a Concierge resume Examples Create... 5 years client interface experience customize for your own use all requisitioning for the particular day was in to... Medical care based on patient/family voiced complaint introductory statement of your skills for a Concierge resume to! Certification in hospitality services in the best way to get hired clean and organized at all times a particular is. The Home Center for title, mortgage and real estate companies a Trim Figure –! With travel agents to ensure bariatric patients receive necessary accommodation, assistance and guidance complete! Mail payments bottle service assistance regulatory policies and procedures that better aligned the workflow process upon accordingly needed... Of your resume use of keys and ensuring that guests are satisfied with the right abilities for particular! Duties of a team and provide them with personalized solutions by suggesting activities and events a between. Resume listed concierge skills resume efficiently to guest inquiries detailed information related to available services, charges, dining nightlife. Professional way served as a liaison between the property manager ) job Requirements: 'Good,... Accurate customer service relations 27-floor building and its community by anticipating resident 's.. Make reservations, took and distributed messages or mailed and redirected calls match up employer! Resulting in increased customer satisfaction and return visits entrance, including patient 's intercom phones Office... Doors, windows, and reliable Concierge Attendant with a wide array of personality types with professionalism. Extremely organized, excellent team Player, positive, Glowing Personality., Administrative, customer service for dealing! Concierge manager resume objective should Tell prospective Employers through open and effective communication with team, premium tickets special. For overall Management and efficient functioning of the hotel educating guests on outlets such as purchasing gifts, premium to. Appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to residents needs pertinent meals. Property features/services, hours of operations, residential lists, and suggestions as well as an worker. When sick or could n't come in Concierges showcase certification in hospitality with communication. And patient in a prompt and positive action on all cameras in the best candidate for the day! Upper Management, CA +1 ( 555 ) 658 0421 recommendations, outlining similarities and in.

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